Everything to know before your session.

Go to Book a Session, select your service and package, enter the number of participants where required, and choose an available date and time. Fill in your name, phone number and email, review your booking summary, then continue to payment.

Your session is confirmed once your payment has been successfully verified. The confirmation page shows your booking reference, package, session time and payment status. Keep your booking reference for any enquiries.

Selecting a slot alone does not reserve it. When checkout is created, the system temporarily holds your slot for 15 minutes while you complete payment. An unpaid hold expires automatically, and availability may change afterward.

No. A referral code is optional. If you received one from an affiliate, enter it before continuing to payment. Otherwise, you can proceed without a code.

When your collection is ready, our team will share a private online gallery link and a four-digit access code. Open the link, enter your code and browse your photographs. You do not need to create a gallery account.

Yes. Open a photograph and choose "Download original" to save the delivered file. To save the whole collection, choose "Download all images". Your browser will download a ZIP file, which you can extract on your device.

Please confirm the delivery timeframe with our team for your selected package. The number of images, editing included and delivery arrangements should be agreed with the studio before your session.

Check that you are using the complete gallery link and the latest four-digit code shared by the studio. If you see a temporary retry message, wait for the indicated time. If the gallery is unavailable or you have lost your code, contact our team with your name and booking reference.

Anyone with both your private link and access code can open the gallery and download the photographs. Share these details only with people you want to have access. Download and back up your images, and ask our team how long your collection will remain available.

Online payments are processed through CHIP. Choose from the payment methods displayed on the checkout page. Review the amount and booking details before completing your payment.

The online booking system collects the full total shown in your booking summary. If you need to discuss a different payment arrangement, contact the studio before proceeding with checkout.

After successful payment verification, a receipt is sent to the email address provided during booking. Check your inbox and spam folder. If it has not arrived, contact the studio with your booking reference so our team can assist.

Payment confirmation may still be processing. Keep your booking reference and transaction details, and contact the studio so we can check the status before you make another payment.

All payments are non-refundable. If you cannot attend your original session, you may request a slot change at least 3 days before your scheduled session, subject to availability.

Yes. Please request your slot change at least 3 days before your scheduled session. The new date and time are subject to availability and must be confirmed by our team.

Contact us through WhatsApp with your booking reference, name, original session date and your preferred new date and time. Your slot change is confirmed only after you receive confirmation from our team.

Our services include convocation and graduation photography, product and corporate photoshoots, Studio Raya sessions and wedding coverage. Visit the Services page to explore the options, then check the booking page for available packages.

Session duration and participant limits depend on your package. Review the details shown during booking. For a larger group or a special requirement, contact the studio before making payment.

ABG Creative Studio is based in Nilai, Negeri Sembilan, at Al Bayan Global Sdn. Bhd. Visit the Our Studio page for the location map and directions. Booking times are shown in Malaysia time.

Have your booking reference ready and bring the outfits, products or personal items needed for your shoot. Discuss any special setup with our team beforehand. Allow time to get ready, and contact the studio if you expect to arrive late.